Chief Commercial Officer (CCO)

Our client is a leading UK business current account that’s helped over 50,000 customers save time and money with automatic accounting, tax estimates and instant invoicing. Their mission is a simple one; to make it easier to run a small business.

As a venture-backed Fintech (including Frontline Ventures, JamJar Investments and Sage), and an early-stage start-up with ambitious plans for growth they need talented, forward thinking individuals to join them.

Details of Role

This is a key leadership role, reporting into the CEO/Founder. We expect this person to help drive the company towards its ambitious growth goals. This role is about everything to do with getting great new customers to use the app to make it easier to run their business. You would be leading the excellent Marketing, Customer Success and Sales teams, ensuring that our client gets closer and closer to their objectives.

Key Responsibilities

• Delivering new customers and revenue while continuing to make it a great place to work

• Full ownership of the funnel, supporting the Sales, Marketing and Customer Success teams to ensure that they perform to the best of their abilities

• Creating a strategy (and new ideas) to grow the business, prioritising effectively, and leading the team in executing the agreed plan

• Working alongside the team to support project delivery

• Represent, grow and develop Sales, Marketing and Customer Success as part of the Senior Management Team and at Board level

Key Pre-Requisites

• Extensive experience in large scale customer acquisition (ideally for a financial technology product but that’s not mandatory)

• Expertise in Marketing, Sales and quality customer service experience

• Highly organised - Excellent project management skills with a focus on execution & delivery

• Excellent at delivering work to deadlines and supporting a team to do the same

• Able to quickly distil complex requirements into a digestible and compelling story

• Ability to manipulate and interpret data to provide actionable insight

• Enjoys experimenting creatively, using the available data to fill the gaps and drive decisions with imperfect or incomplete knowledge

• Understanding of key business metrics and how they drive decisions, strategy and management

Opportunity

The team are a sociable bunch, and enjoy each other’s company. So it’s important that you’re a great fit for the company culture. These are just some of the things that we are looking for. You:

• Take pride in the work you do and everything you get involved with

• Create a positive work environment

• Strive to experiment, learn and not fear failure

• Embrace new ideas and change

• Strive to understand customers' problems and solve them

• Possess a healthy amount of curiosity for the unknown with a growth mindset

• Take ownership of your work and deliver results

• Celebrate all company wins

What will you get in return

• A chance to work with some great technology and tools in a challenging, fast-paced environment, whilst being fully supported by a great team who you can learn from

• Exposure to every area of the business. You’ll be encouraged to get involved and make a positive impact across all functions

• A transparent and open company culture where employees are consulted on company decisions and direction

• Competitive salary

• Share options

• 8% pension scheme

• 26 days holiday (plus bank holidays)

• Flexible hybrid working policy (currently one day a week in the London office, otherwise remote)

• Life assurance with YuLife

• Office socials