Field Operations Manager

You will work alongside the senior management team to understand the required Customer Success processes and to be pro-active in ensuring these processes happen in the right way. Our client is successful when they do the right things well and you will have a big part to play in delivering this success, ensuring that excellence is continually delivered.

Key Responsibilities:

• Understands all internal governance processes, tracks these and reports to the senior management team on progress against these processes

• Co-ordinates work across internal teams; ensuring that everyone knows what is expected of them and by when.

• Controls the internal management reporting process, ensuring that all reports are delivered to their recipients on time

• Works closely with the Customer Success Directors to ensure that all consultants are completing their required Governance (forecasting, timesheet accuracy, weekly status reports etc.)

• Checks the completeness and accuracy of all data used for reporting Suggests any changes which can help to improve the operation of the Customer Success Team

• Proofreads all customer documentation before it leaves the organisation, ensuring that documents are free from errors

• Conducts training & tutorials for the new CS team members on processes to follow

Key Pre-Requisites:

• An eye for detail, quickly able to spot any issues and pro-actively deal with these

• Excellent organisation skills, able to manage many conflicting priorities at once

• Excellent communicator

• Previous experience in a Project Manager role with system administration (Project Management suites or equivalent)

• A high level of professional maturity, responsibility, and motivation.

• A strong team player, who is also proactive and able to work on own initiative

• Ideally you will have held a similar role within a Professional Services organisation